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These policies help our work together run smoothly and protect your family's privacy. Please review them before your first session and reach out with any questions.
Please provide at least 48 hours' notice to cancel or reschedule an appointment. Sessions cancelled or rescheduled within 48 hours will be charged a full session fee, as will no-shows. This allows me to offer the time to other families.
Payment is due at the time of service. Refunds will not be issued after a session has occurred. Packaged sessions are non-refundable and must be used within 3 months of purchase.
To protect your family's privacy and maintain professional boundaries, clients and their families are asked not to friend, follow, or interact with the practice on personal social media accounts. This keeps the therapeutic relationship safe and confidential.
Your child's treatment and records are confidential and protected under HIPAA and Texas law. Information is only shared with your written consent, except where required by law, such as when there is a risk of harm to self or others, or suspected abuse or neglect.
This practice is not a crisis or emergency service. If you or your child are in immediate danger, call 911. For mental health crisis support, call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7.
Virtual sessions are available for certain children across Texas. Telehealth requires a private, quiet space with a reliable internet connection. A parent or guardian must be nearby for the session.
I am committed to providing services that are accessible to all families. Please let me know about any accommodations you or your child may need, including physical, sensory, or communication needs, so I can support you fully.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 817-281-6822.
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
Requesting Your Health Care Records
You have the right to request a copy of your mental health records. To request your records, please submit a written request to your therapist or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance.
Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.If you have questions about licensure or professional standards, you may contact BHEC directly: Texas Behavioral Health Executive Council –https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General: Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection